What is Know Your Customer (KYC) and what are my responsibilities?

KYC or "Know Your Customer" is a process used by businesses to verify the identities of their customers. KYC is particularly important for businesses that deal with financial transactions, such as banks, online payment processors or gambling providers. KYC is an important measure to prevent identity theft, fraud, and other financial crimes. It is also required as part of our compliance and licencing requirements to ensure we are complying with our regulator, the Alderney Gambling Control Commission. You are responsible for submitting legitimate documentation to verify your account. To do so, please:

-Log into your account via the website or mobile app

-Click My Account

-Click Verify

-Then just follow the on-screen prompts!

Know Your Customer Questionnaire (or KYCQ for short) is one part of the KYC process. You’ll only receive it if we need to verify your sources of income, for example, salary, business profits and so on. The required documents vary depending on your answers to the questionnaire. If your main Source of Wealth is:

Full-time employment - then we need to receive your latest payslip.

Savings - then we need a copy of a bank statement that shows sufficient funds that is proportionate to your gaming spend and which shows affordability.

Business Profits - then we need to see evidence that you are the owner of the company and evidence of dividends/profits transferred to your personal account from which you have deposited with us.

Sale of an Asset - then we need proof of sale (such as an invoice or a signed contract) and evidence of funds being received from that sale.

Multiple incomes - For players with multiple incomes, additional documents may be required. Filling in the questionnaire will let you know which documents you’ll need to provide.